Indigo Job Vacancy

IndiGo is India's leading low-cost airline, known for its on-time performance, courteous service, and affordable fares. We connect people across 72 destinations within India and 25 international destinations. As a Customer Service Executive, you'll play a vital role in ensuring our customers have a seamless and enjoyable travel experience, both on the ground and in the air.

Indigo Careers

Responsibilities:

• Be the first point of contact for customers through various channels, including phone, email, social media, and airport counters.
• Address customer inquiries and concerns promptly, courteously, and efficiently, striving for a first-call resolution whenever possible.
• Assist customers with booking flights, managing reservations, choosing add-on services, and understanding baggage policies.
• Proactively identify and escalate complex issues to the appropriate team for timely resolution.
• Remain updated on company policies, procedures, and industry regulations to provide accurate information to customers.
• Contribute to a positive and welcoming environment for all customers, fostering brand loyalty and positive word-of-mouth.