Infosys Jobs Hiring For Experience Candidates

As a Client Service Specialist at Infosys, you'll play a crucial role in ensuring the satisfaction and success of our clients. You'll be the first point of contact for a variety of customer inquiries, providing prompt and accurate information while exceeding expectations. Your dedication to service excellence will be instrumental in building strong, long-lasting relationships with our valued clients.

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Responsibilities:

• Respond to client inquiries promptly and efficiently via phone, email, and chat.
• Actively listen to client needs and concerns, identifying potential issues and proactively offering solutions.
• Provide accurate and up-to-date information on Infosys products and services.
• Resolve customer issues with a calm and professional demeanor, fostering positive relationships.
• Document all interactions and maintain detailed records of client communication.
• Contribute to continuous process improvement by identifying and suggesting ways to enhance client service.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Strong active listening skills and the ability to understand and respond to client needs.
• Problem-solving skills and the ability to think critically and creatively.
• Proficiency in written and verbal communication, with a focus on clarity and conciseness.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.

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