Infosys Recruitment 2023

Infosys is currently offering exciting opportunities for the position of Desktop Support. As a Desktop Support professional, you will be responsible for providing technical support and assistance to end-users, ensuring the smooth functioning of desktop systems, hardware, and software. You will diagnose and resolve technical issues, install and configure computer systems, and provide training to users. This is a great chance to join Infosys, a leading global technology company, and contribute to its commitment to delivering exceptional IT support.

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Responsibilities:

1. Provide technical support to end-users, both remotely and in-person, for desktop systems, hardware, software, and related peripherals.
2. Diagnose and troubleshoot technical issues reported by users, identify root causes, and implement appropriate solutions.
3. Install, configure, and maintain computer systems, operating systems, and software applications.
4. Perform hardware and software upgrades, replacements, and installations as required.
5. Ensure compliance with security protocols, including antivirus and data backup procedures.
6. Educate and train end-users on the proper use of computer systems, software applications, and security practices.
7. Collaborate with other IT teams to escalate and resolve complex technical issues.
8. Document and maintain accurate records of support requests, incidents, and resolutions.
9. Stay updated with emerging technologies and industry trends related to desktop support.
10. Adhere to company policies, procedures, and service level agreements for IT support.

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Skills:

1. Bachelor's degree in information technology, computer science, or a related field.
2. Previous experience in desktop support or a similar role is preferred.
3. Strong knowledge of desktop operating systems (Windows, macOS) and common software applications.
4. Familiarity with computer hardware components, peripherals, and networking concepts.
5. Excellent troubleshooting and problem-solving skills to resolve technical issues efficiently.
6. Effective communication and interpersonal skills to interact with end-users and colleagues.
7. Ability to work independently and as part of a team in a fast-paced environment.
8. Strong customer service orientation and the ability to handle end-user inquiries and concerns.
9. Familiarity with remote support tools and ticketing systems is a plus.
10. Willingness to work in shifts and provide on-call support, if required.