Graduation, 12th Passed
Jio Recruitment 2023
Jio, a leading telecommunications company in India, is currently hiring for the position of Customer Associate. This is an exciting opportunity for individuals interested in providing excellent Customer associates and support. As a Customer Associate at Jio, you will play a crucial role in addressing customer queries, resolving issues, and ensuring customer satisfaction.
Jio Jobs Near Me
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate and relevant information about Jio products, services, and plans.
- Assist customers in troubleshooting technical issues with their devices or services.
- Identify and escalate complex or unresolved customer issues to the appropriate department.
- Maintain customer records and documentation accurately and securely.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
- Handle customer complaints and ensure prompt resolution.
- Stay updated with Jio's products, services, and promotional offers to provide accurate information to customers.
- Collaborate with cross-functional teams to resolve customer issues and improve customer experience.
- Strive to achieve individual and team targets for customer satisfaction and service level agreements.
- High school diploma or equivalent educational qualification.
- Prior experience in customer service or call center environment is preferred, but not mandatory.
- Excellent communication and interpersonal skills.
- Empathy and patience when dealing with customer queries or complaints.
- Good problem-solving and decision-making abilities.
- Ability to work in a fast-paced and dynamic environment.
- Basic computer skills and familiarity with CRM software.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Fluency in local languages and proficiency in English is a plus.
- Positive attitude and willingness to learn and adapt to changing customer needs.