Customer Support Professional - Microsoft Career

Job Summary

The Customer Support Professional is responsible for providing exceptional technical support to Microsoft customers, resolving complex technical issues, and delivering outstanding customer experiences.

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Key Responsibilities

Technical Support

• Respond to customer inquiries via phone, email, or chat, and troubleshoot technical issues related to Microsoft products and services.
• Analyze and resolve complex technical problems, using advanced troubleshooting techniques and tools.
• Collaborate with internal teams, such as engineering and product development, to resolve customer issues and improve product quality.

Customer Experience

• Deliver exceptional customer service, ensuring prompt and courteous resolution of customer issues.
• Communicate technical information to non-technical customers, using clear and concise language.
• Proactively identify and address customer needs, providing personalized solutions and recommendations.

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Knowledge Management

• Stay up-to-date with Microsoft products and services, including new releases and updates.
• Document and share knowledge with internal teams, contributing to the development of knowledge base articles and troubleshooting guides.
• Participate in training and development programs, expanding technical skills and knowledge.

Collaboration and Communication

• Collaborate with internal teams, such as sales and marketing, to ensure alignment and effective communication.
• Communicate technical information to internal stakeholders, using clear and concise language.
• Participate in team meetings and discussions, sharing knowledge and best practices.

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Requirements

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

• 2+ years of technical support experience, preferably in a Microsoft environment.
• Experience with Microsoft products and services, including Windows, Office, and Azure.

Skills

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Strong analytical and critical thinking skills.

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