Customer Support Professional - Microsoft Career

Job Summary

The Customer Support Professional is responsible for providing exceptional technical support to Microsoft customers, resolving complex technical issues, and delivering outstanding customer experiences.

Key Responsibilities

Technical Support

• Respond to customer inquiries via phone, email, or chat, and troubleshoot technical issues related to Microsoft products and services.
• Analyze and resolve complex technical problems, using advanced troubleshooting techniques and tools.
• Collaborate with internal teams, such as engineering and product development, to resolve customer issues and improve product quality.

Customer Experience

• Deliver exceptional customer service, ensuring prompt and courteous resolution of customer issues.
• Communicate technical information to non-technical customers, using clear and concise language.
• Proactively identify and address customer needs, providing personalized solutions and recommendations.

Knowledge Management

• Stay up-to-date with Microsoft products and services, including new releases and updates.
• Document and share knowledge with internal teams, contributing to the development of knowledge base articles and troubleshooting guides.
• Participate in training and development programs, expanding technical skills and knowledge.

Collaboration and Communication

• Collaborate with internal teams, such as sales and marketing, to ensure alignment and effective communication.
• Communicate technical information to internal stakeholders, using clear and concise language.
• Participate in team meetings and discussions, sharing knowledge and best practices.

Requirements

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

• 2+ years of technical support experience, preferably in a Microsoft environment.
• Experience with Microsoft products and services, including Windows, Office, and Azure.

Skills

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Strong analytical and critical thinking skills.