Mobikwik Recruitment 2023

The Concierge is responsible for creating and managing a world-class customer experience. He or she is the first point of contact for our customers and must be able to provide top-notch customer service. The Concierge is also responsible for creating and managing our customer database and ensuring that all customer interactions are recorded.

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Responsibilities:

• Manage customer relations, ensuring that all customer interactions are positive, helpful, and accurate
• Create and manage our customer database
• Record all customer interactions in a timely fashion

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Qualifications:

• At least 1 year of experience in a customer service role
• Strong interpersonal skills
• Excellent writing and communication skills
• Familiarity with CRM software