Nykaa Recruitment 2024

As a Customer Service Trainee at Nykaa, you'll be the voice of our brand, building lasting relationships with our customers. You'll handle inquiries across various channels (phone, email, chat), providing expert advice, resolving concerns, and ensuring a smooth and satisfying shopping experience. This is an excellent opportunity for passionate individuals with a love for beauty, strong communication skills, and a desire to learn and grow within a dynamic retail environment.

Nykaa Careers

Responsibilities:

• Answer customer inquiries: Respond to phone calls, emails, and chat messages promptly and efficiently, addressing questions and concerns related to orders, products, and services.
• Provide product knowledge: Utilize your understanding of cosmetics, fragrances, and wellness products to offer personalized recommendations and assist customers in making informed choices.
• Resolve customer issues: Listen actively, empathize with customer concerns, and work towards finding solutions that exceed expectations and leave a positive impression.
• Maintain accurate records: Document customer interactions, track resolutions, and update relevant information to ensure efficient service delivery.
• Contribute to continuous improvement: Actively participate in training programs, provide feedback on processes, and suggest improvements to enhance customer service experience.
• Embrace the Nykaa culture: Imbibe the values of passion, customer obsession, and excellence, promoting a positive and collaborative work environment.

Nykaa Jobs Near Me

Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers.
• Active listening skills and a genuine desire to understand and address customer needs.
• Strong problem-solving skills and the ability to think critically and creatively.
• Proficiency in written and verbal communication, ensuring clarity and accuracy.
• Basic computer skills and familiarity with digital communication platforms.
• Passion for beauty and a keen interest in cosmetics, fragrances, and wellness products (not mandatory, but preferred).
• Graduate in any discipline (freshers welcome!).