PhonePe Recruitment 2023

As a Customer Service Manager at PhonePe, you will play a vital role in ensuring customer satisfaction by leading a team of customer service representatives.

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Responsibilities:

Overseeing the day-to-day operations of the customer service department.
Managing and leading a team of customer service representatives, including performance monitoring and coaching.
Setting service quality standards and ensuring they are met or exceeded.
Handling escalated customer issues and providing effective resolutions.
Collaborating with other departments to address customer concerns and improve service processes.
Conducting regular training sessions to enhance the team's product knowledge and customer service skills.
Analyzing customer feedback and implementing improvements to enhance customer satisfaction.
Monitoring customer service metrics and generating reports for management review.

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Qualifications:

Education: A bachelor's degree in business administration, management, or a related field is preferred.
Experience: Prior experience in customer service or a related role is required, with some experience in a managerial or supervisory capacity.
Leadership Skills: Strong leadership abilities to guide and motivate a team.
Customer Focus: A deep understanding of customer needs and a commitment to providing excellent service.
Communication Skills: Excellent verbal and written communication skills to interact with customers and team members.
Problem-solving Skills: Strong problem-solving abilities to address customer issues effectively.
Analytical Skills: Ability to analyze data and customer feedback to identify trends and implement improvements.
Time Management: Excellent time management skills to meet deadlines and prioritize tasks.