PhonePe Recruitment 2023

As a Client Service Specialist, you will be the primary point of contact for our clients, providing exceptional service and support to ensure client satisfaction and retention. Your main responsibility will be to build and maintain strong client relationships, understand their needs, and address their inquiries and concerns. Your strong interpersonal skills, problem-solving abilities, and customer-centric mindset will contribute to delivering a positive client experience and fostering long-term partnerships.

PhonePe Careers

Responsibilities:

1. Serve as the main point of contact for assigned clients, building strong relationships and understanding their business needs and objectives.
2. Provide timely and professional assistance to clients, addressing their inquiries, requests, and concerns through various communication channels (phone, email, chat, etc.).
3. Understand the products or services offered by the company and effectively communicate their features, benefits, and value proposition to clients.
4. Collaborate with internal teams, such as sales, marketing, and technical support, to ensure seamless communication and coordination in addressing client needs.
5. Act as a trusted advisor to clients, offering guidance, solutions, and recommendations based on their specific requirements and industry best practices.
6. Proactively identify opportunities to upsell or cross-sell additional products or services to existing clients, collaborating with the sales team to maximize revenue.