PhonePe Jobs 2023 - Jobs In Kolkata - Client Service Specialist Post
49/1, Gariahat Rd, Falguni Sangha, Dover Terrace, Ward Number 86, Kolkata, West Bengal, 700019, India
Rs.13,500-Rs.17,000 Per month
12th Pass, Graduate.
2+Years Experience Required
PhonePe Recruitment 2023
As a Client Service Specialist, you will be the primary point of contact for our clients, providing exceptional service and support to ensure client satisfaction and retention. Your main responsibility will be to build and maintain strong client relationships, understand their needs, and address their inquiries and concerns. Your strong interpersonal skills, problem-solving abilities, and customer-centric mindset will contribute to delivering a positive client experience and fostering long-term partnerships.
- Serve as the main point of contact for assigned clients, building strong relationships and understanding their business needs and objectives.
- Provide timely and professional assistance to clients, addressing their inquiries, requests, and concerns through various communication channels (phone, email, chat, etc.).
- Understand the products or services offered by the company and effectively communicate their features, benefits, and value proposition to clients.
- Collaborate with internal teams, such as sales, marketing, and technical support, to ensure seamless communication and coordination in addressing client needs.
- Act as a trusted advisor to clients, offering guidance, solutions, and recommendations based on their specific requirements and industry best practices.
- Proactively identify opportunities to upsell or cross-sell additional products or services to existing clients, collaborating with the sales team to maximize revenue.
PhonePe Jobs Near Me
- Bachelor's degree in business, marketing, or a related field (relevant certifications or experience in client services is a plus).
- Proven experience in a client service or customer support role, preferably in a B2B environment.
- Excellent interpersonal and communication skills, with the ability to build rapport, actively listen, and empathize with clients.
- Strong problem-solving and analytical abilities, with the capacity to understand and address client needs effectively.
- Customer-centric mindset with a focus on delivering exceptional service and building long-term client relationships.
- Proficiency in using CRM systems or client management software to track and manage client interactions and activities.
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