Phonepe Recruitment 2024

As a Customer Support Analyst, you'll be the invisible superhero behind the screen, ensuring a seamless and delightful experience for PhonePe's ever-growing user base. From resolving payment queries to guiding users through app features, you'll wear many hats, all while contributing to PhonePe's mission of simplifying finance for all.

Phonepe Careers

Responsibilities:

• Provide prompt and accurate support to PhonePe users across various channels like phone, email, and chat.
• Actively listen to user concerns, understand their needs, and troubleshoot technical issues related to the PhonePe app.
• Offer clear and concise guidance on using PhonePe functionalities, promoting financial literacy and app adoption.
• Proactively identify recurring issues and escalate them to relevant teams for improvement.
• Maintain detailed records of interactions and ensure adherence to internal policies and procedures.
• Contribute to a positive and collaborative work environment, even remotely!

Phonepe Jobs Near Me

Skills:

• Bachelor's degree in any discipline from a recognized university (or equivalent).
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse users.
• Strong analytical and problem-solving skills, along with the ability to think critically and find solutions.
• Proficiency in computer skills and familiarity with relevant software applications (CRM, ticketing systems, etc.).
• Ability to work independently and as part of a remote team, managing your time effectively.
• Positive attitude, a customer-centric mindset, and a strong work ethic.