Samsung Recruitment 2024

We are seeking a dedicated and experienced Customer Service Supervisor to join our dynamic team at Samsung. As a Customer Service Supervisor, you will play a pivotal role in ensuring customer satisfaction by leading a team of customer service representatives. Your focus will be on maintaining high service standards, resolving complex issues, and fostering a positive working environment within the customer service department.

Samsung Careers

Responsibilities:

• Team Leadership and Development:
  • Lead, motivate, and develop a team of customer service representatives to ensure they meet and exceed performance targets.
  • Foster a collaborative and supportive team culture, providing guidance and coaching to enhance individual and team effectiveness.
  • Conduct regular performance evaluations, identify training needs, and implement development plans to enhance the skills and capabilities of the team.
• Customer Issue Resolution:
  • Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
  • Collaborate with cross-functional teams to address complex customer issues, providing clear and concise solutions.
  • Analyze customer feedback to identify trends and areas for improvement, working proactively to enhance overall customer satisfaction.

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Skills:

• Leadership:
  • Proven ability to lead and inspire a team, fostering a positive and collaborative work environment.
  • Strong communication skills with the ability to convey ideas clearly and concisely.
  • Effective decision-making skills with the ability to prioritize tasks and manage time efficiently.
• Customer Focus:
  • Demonstrated commitment to customer satisfaction and the ability to handle challenging situations with professionalism.
  • Strong problem-solving skills to address complex customer issues and find innovative solutions.
  • Empathy and a customer-centric mindset to understand and respond to diverse customer needs.