Sun Pharmaceutical Recruitment 2024

Sun Pharma, a leading pharmaceutical company dedicated to improving global healthcare, is looking for passionate and customer-centric individuals to join our dynamic Call Center team! As a Call Center Representative, you'll play a crucial role in supporting healthcare professionals and patients, directly contributing to Sun Pharma's mission of advancing medical science and providing high-quality medications.

Sun Pharmaceutical Careers

Responsibilities:

• Handle inbound and outbound calls from healthcare professionals and patients regarding Sun Pharma products.
• Provide accurate and up-to-date information on medication usage, dosage, and potential side effects.
• Actively listen to inquiries and concerns, demonstrating empathy and a patient-oriented approach.
• Resolve issues efficiently and effectively, exceeding customer expectations.
• Maintain accurate records of calls and adhere to company documentation protocols.
• Contribute to ongoing quality improvement initiatives within the Call Center.

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Skills:

• Excellent communication and interpersonal skills, with a clear and confident voice.
• Strong active listening skills and the ability to understand and address customer needs.
• Patience and empathy, coupled with a problem-solving mindset.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in computer skills, including data entry and basic software applications.
• Graduate in any discipline (freshers welcome!).