Zomato Recruitment 2023

Job Title: Supervisors

Company: Zomato

Location: Bangalore, Bapujinagar

Job Description:

Zomato, a leading food delivery and restaurant discovery platform, is seeking motivated individuals for the position of Supervisors in Bangalore, specifically in Bapujinagar. As a Supervisor, you will be responsible for overseeing and managing the operations of the assigned area, ensuring seamless coordination between various teams, and maintaining high standards of service quality.

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Responsibilities:

1. Team Management: Supervise a team of delivery executives and support staff, providing guidance, training, and performance feedback. Ensure effective team coordination and motivate team members to achieve performance targets.
2. Operational Excellence: Monitor and manage the day-to-day operations, ensuring efficient order fulfilment, timely deliveries, and adherence to service quality standards. Identify operational bottlenecks and implement process improvements for enhanced efficiency.
3. Quality Assurance: Conduct regular quality checks to ensure compliance with delivery protocols, food safety regulations, and customer service standards. Address any quality-related issues promptly and implement corrective measures.
4. Performance Tracking: Monitor key performance indicators (KPIs) and performance metrics of the assigned area, such as on-time delivery, customer ratings, and order accuracy. Analyze data and generate reports to identify trends and areas for improvement.
5. Customer Support: Collaborate with the customer support team to resolve customer queries, complaints, and escalations. Ensure timely and satisfactory resolution of customer issues, maintaining a positive customer experience.
6. Training and Development: Provide training and guidance to team members on delivery procedures, customer service, and company policies. Conduct regular training sessions to enhance the skills and knowledge of the team.
7. Compliance and Safety: Ensure compliance with local regulations, traffic rules, and safety guidelines. Promote a culture of safety among team members and enforce adherence to safety protocols.
8. Communication and Coordination: Maintain effective communication with various stakeholders, including delivery executives, customer support, and restaurant partners. Coordinate with cross-functional teams to address operational challenges and ensure smooth operations.

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Qualifications:

• High school diploma or equivalent qualification. Higher education or relevant certifications will be an advantage.
• Proven experience in a supervisory or team management role, preferably in the food delivery or hospitality industry.
• Excellent leadership and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using technology platforms and mobile applications.
• Good verbal and written communication skills.
• Sound knowledge of local geography and traffic patterns.
• Flexibility to work in shifts, including evenings, weekends, and holidays.