Swiggy Careers

As a Customer Service Specialist, you'll be the friendly voice behind the scenes, ensuring every customer interaction with Swiggy is delightful and memorable. You'll handle a variety of inquiries, troubleshoot issues, and go the extra mile to leave a smile on every customer's face.

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Responsibilities:

• Respond to customer inquiries across various channels (phone, chat, email) in a timely and efficient manner.
• Research and investigate customer concerns to provide accurate and clear solutions.
• Escalate complex issues when necessary and follow up to ensure resolution.
• Gather feedback from customers to identify areas for improvement.
• Stay updated on Swiggy's services, policies, and promotions to provide exceptional customer support.