Tata Sky Recruitment 2023

Tata Sky, one of the leading direct-to-home satellite television providers in India, is currently hiring for the position of Front Office Staff. If you have excellent communication and interpersonal skills and enjoy providing exceptional customer service, this could be a great opportunity for you.

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Responsibilities:

1. Greeting and welcoming visitors and customers in a friendly and professional manner.
2. Assisting customers with their inquiries, and providing information about Tata Sky products and services.
3. Managing incoming and outgoing calls, redirecting calls, and taking accurate messages.
4. Handling customer complaints or issues and escalating them to the appropriate departments.
5. Maintaining the reception area and ensuring it is clean, organized, and presentable.
6. Managing appointment schedules and coordinating meetings.
7. Assisting with administrative tasks, such as filing, data entry, and document management.
8. Coordinating with other departments and teams to ensure smooth operations.
9. Providing general administrative support as needed.

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Qualifications:

1. High school diploma or equivalent. Additional certifications or relevant education may be preferred.
2. Previous experience in a customer service or front desk role is desirable.
3. Excellent communication and interpersonal skills.
4. Professional and pleasant demeanour.
5. Strong customer service orientation.
6. Ability to handle multiple tasks and prioritize effectively.
7. Proficiency in using office equipment, such as telephone systems and computers.
8. Basic computer skills, including knowledge of email and word processing software.
9. Good organizational and time management skills.
10. Flexibility to work in shifts, including evenings, weekends, and holidays as required.