Tata Sky Recruitment 2023

Tata Sky is seeking enthusiastic and customer-oriented individuals to join our team as Sales Staff. As a Sales Staff member, you will be responsible for promoting and selling Tata Sky products and services to customers. This role requires excellent communication skills, a customer-centric approach, and the ability to meet sales targets.

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Responsibilities:

1. Customer Engagement: Engage with customers to understand their needs, provide product information, and assist in selecting the appropriate Tata Sky products and services. Build and maintain positive relationships with customers to enhance their overall experience. Address customer inquiries and resolve any issues or concerns promptly.
2. Sales and Promotion: Actively promote Tata Sky products and services through various sales channels, including retail outlets, events, and door-to-door visits. Utilize persuasive selling techniques to drive sales and meet or exceed sales targets. Maintain up-to-date knowledge of Tata Sky offerings and competitive market trends.
3. Documentation and Reporting: Accurately complete sales-related documentation, including customer contracts, sales orders, and invoices. Ensure proper documentation of customer interactions and sales activities in the CRM system. Provide regular reports on sales performance, customer feedback, and market trends to the Sales Manager.

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Skills:

1. Communication Skills: Excellent verbal and written communication skills to effectively engage with customers, understand their needs, and articulate the benefits of Tata Sky products and services. The ability to build rapport, negotiate, and influence customers' purchasing decisions is essential.
2. Customer Service Orientation: Strong customer service skills and a customer-centric approach to ensure a positive and satisfying customer experience. The ability to listen actively, empathize with customers, and provide appropriate solutions or recommendations is crucial.
3. Sales Acumen: Proven sales skills with the ability to identify sales opportunities, persuade customers, and close deals. The capability to work independently, handle objections, and meet or exceed sales targets is necessary. Prior experience in sales or customer service roles will be an advantage.