TCS Careers

As a Customer Service Executive at TCS, you'll play a pivotal role in ensuring our clients receive exceptional service and support. You'll be the first point of contact for inquiries, resolving issues promptly and efficiently, while building trust and rapport with each interaction. You'll also contribute to continuous improvement initiatives, helping us refine our processes and deliver even better customer experiences.

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Responsibilities:

Be the Voice of TCS: Answer customer inquiries promptly and professionally, providing accurate and helpful information across various channels (phone, email, chat).
Resolve Issues with Confidence: Analyze customer concerns, troubleshoot problems effectively, and escalate complex issues to the appropriate team when necessary.
Build Trust and Relationships: Foster positive interactions with every customer, actively listening to their needs and exceeding their expectations.
Contribute to Continuous Improvement: Proactively identify areas for improvement in our customer service processes, suggesting solutions and participating in feedback analysis.
Stay Updated: Maintain in-depth knowledge of our products, services, and policies through ongoing training and self-learning.

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Skills:

Excellent Communication: Strong written and verbal communication skills, with the ability to explain complex technical concepts in clear and concise language.
Problem-Solving: A knack for identifying root causes of issues and developing effective solutions.
Customer Focus: A genuine passion for exceeding customer expectations and building positive relationships.
Teamwork: Ability to collaborate effectively with colleagues from diverse backgrounds.
Adaptability: A willingness to learn new technologies and processes quickly.

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