TCS Recruitment 2024

In this exciting role, you will be the first line of defense for our valued clients, providing exceptional support through real-time chat interactions. You will address customer inquiries, troubleshoot problems, and ensure a positive experience for every interaction. As a Operations Professional, you will play a vital role in building strong client relationships and upholding TCS's reputation for excellence.

TCS Careers

Responsibilities:

Respond to customer inquiries promptly and professionally via chat platform.
Effectively diagnose and resolve customer issues using knowledge base resources and established protocols.
Escalate complex issues to the appropriate team members for further assistance.
Maintain accurate records of customer interactions and document resolutions.
Proactively identify up-selling and cross-selling opportunities to enhance customer experience.

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Skills:

Excellent written and verbal communication skills in English.
Strong analytical and problem-solving abilities.
Ability to prioritize tasks and manage multiple chats simultaneously in a fast-paced environment.
Proficient in using computer applications and comfortable learning new software.
Customer-centric approach with a commitment to exceeding expectations.