TCS Job Vacancy

As a Customer Service Specialist at TCS, you'll be the first point of contact for our valued customers, providing exceptional support across various channels. You'll listen attentively to their needs, troubleshoot issues effectively, and advocate for their satisfaction. This role offers a dynamic and rewarding career path, where you can build your skills, gain valuable experience, and make a significant impact on the customer experience.

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Responsibilities:

• Respond to customer inquiries through various channels, including phone, email, and chat, with professionalism and empathy.
• Troubleshoot and resolve customer issues efficiently, utilizing your knowledge and problem-solving skills.
• Escalate complex issues to the appropriate team while keeping the customer informed throughout the process.
• Provide accurate and up-to-date information about TCS products and services.
• Document customer interactions clearly and concisely to maintain accurate records.
• Contribute to continuous improvement by sharing customer feedback and suggesting process enhancements.

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Skills:

• Excellent communication and interpersonal skills with the ability to build rapport with customers.
• Active listening and problem-solving skills to understand customer needs and find effective solutions.
• Technical proficiency in using computers and various customer service software.
• Strong attention to detail and accuracy in handling customer information and data.
• Ability to work effectively independently and as part of a team.
• Positive attitude and a commitment to providing exceptional customer service.

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