TCS Job Vacancy

As a Customer Service Specialist at TCS, you will play a vital role in ensuring our clients receive exceptional service and support. You will be responsible for handling customer inquiries through various channels, including phone, email, and chat.

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Responsibilities:

• Respond to customer inquiries through various channels (phone, email, chat).
• Research and troubleshoot customer issues to identify root causes and find solutions.
• Provide accurate and up-to-date information on TCS products and services.
• Document customer interactions and follow up on action items.
• Escalate complex issues to the appropriate team for resolution.
• Contribute to team efforts to improve customer satisfaction and experience.