TCS Job Vacancy

As a Front-Line Employee at TCS, you will be the face of our company, interacting directly with clients and playing a crucial role in delivering exceptional service experiences. You will be responsible for a variety of tasks, requiring you to be adaptable, resourceful, and a team player. This is an excellent opportunity for highly motivated individuals seeking a dynamic and rewarding career at a global leader in the IT industry.

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Responsibilities:

• Be the face of TCS: You'll be the first point of contact for our clients, providing them with accurate information, answering their questions, and resolving their concerns in a timely and professional manner.
• Support diverse needs: No two days are the same! You'll be adaptable and handle a wide range of queries, from technical troubleshooting to account management and general inquiries.
• Go the extra mile: You'll be proactive in identifying and exceeding client expectations, building trust and rapport, and fostering long-lasting relationships.
• Contribute to continuous improvement: You'll actively participate in process improvement initiatives, providing valuable feedback and suggestions to enhance the client experience.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with diverse audiences.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues effectively.
• Proactive and adaptable, with a willingness to learn new things and take on new challenges.
• Ability to work independently and as part of a team, with a strong sense of responsibility and ownership.
• Proficiency in Microsoft Office suite and other relevant software applications.

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