TCS Recruitment 2023

The Customer Service Representative is responsible for providing excellent customer service to TCS's clients. This includes answering customer inquiries, resolving customer issues, and providing customer support. The Customer Service Representative must be able to communicate effectively with customers and be able to resolve customer issues in a timely and efficient manner.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Provide customer support.
• Escalate customer issues to the appropriate team as needed.
• Maintain a positive and professional demeanor at all times.

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Skills:

• Excellent communication skills (verbal and written)
• Ability to resolve customer issues in a timely and efficient manner
• Ability to work independently and as part of a team
• Excellent customer service skills
• Ability to work under pressure