TCS Recruitment 2023

Tata Consultancy Services (TCS) is currently hiring for the position of Front Desk Manager. This is an exciting opportunity for individuals with excellent communication and interpersonal skills who enjoy managing front-desk operations and providing exceptional customer service. As a Front Desk Manager, you will be responsible for ensuring smooth and efficient operations at the reception area.

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Responsibilities:

1. Oversee the daily operations of the front desk, including managing reception activities and coordinating visitor flow.
2. Greet and welcome visitors, providing them with necessary information and assistance.
3. Manage incoming calls and direct them to the appropriate departments or individuals.
4. Handle inquiries and resolve complaints in a professional and timely manner.
5. Maintain a neat and organized reception area, ensuring it is presentable at all times.
6. Coordinate with other departments to ensure effective communication and collaboration.
7. Manage scheduling and coordination of meetings and appointments.
8. Monitor and manage office supplies and equipment for the front desk area.
9. Train and supervise front desk staff, ensuring they deliver high-quality customer service.
10. Ensure compliance with company policies and procedures.

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Skills:

1. Bachelor's degree in any discipline.
2. Previous experience in front desk management or a similar role is preferred.
3. Excellent communication and interpersonal skills.
4. Strong organizational and multitasking abilities.
5. Proficient in using MS Office applications and other relevant software.
6. Customer-oriented mindset and ability to handle difficult situations with professionalism.
7. Leadership skills and the ability to manage a team effectively.
8. Attention to detail and problem-solving skills.