TCS Recruitment 2024

As a Client Service Specialist at TCS, you'll be the vital link between the company and its valued clients. You'll play a crucial role in ensuring seamless project delivery, exceeding client expectations, and fostering long-term partnerships.

TCS Careers

Responsibilities:

• Be the first point of contact for clients, addressing their inquiries and concerns promptly and efficiently.
• Proactively manage client relationships, building trust and rapport through clear communication and active listening.
• Monitor project progress, ensuring milestones are met and deadlines are adhered to.
• Identify and resolve client issues with a focus on finding effective and timely solutions.
• Prepare reports and presentations to keep clients informed and engaged throughout the project lifecycle.
• Collaborate with internal teams (project managers, developers, etc.) to ensure smooth project execution.
• Stay up-to-date on industry trends and best practices in client service.

TCS Jobs Near Me

Skills:

• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong problem-solving and analytical skills, with a focus on finding solutions and exceeding expectations.
• Active listening and empathy, ensuring you understand client needs and concerns.
• Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
• Proficiency in Microsoft Office Suite and other relevant client service tools.
• Bachelor's degree in Business, Communication, or a related field (preferred).
• Prior experience in client service or a similar role (a plus!).