TCS Recruitment For Freshers

As a Help Desk Worker at TCS, you will be the first point of contact for internal and external customers experiencing technical issues with our various IT systems and applications. You will play a crucial role in ensuring their smooth and efficient operations by providing timely and accurate troubleshooting support.

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Responsibilities:

• Respond to customer inquiries promptly and professionally via various channels (phone, email, chat).
• Diagnose and troubleshoot technical issues with IT systems and applications.
• Provide clear and concise instructions to guide customers through resolution steps.
• Document and escalate complex issues to higher-level support teams when necessary.
• Maintain accurate records of all customer interactions and support requests.
• Stay up-to-date on the latest technologies and procedures.
• Continuously strive to improve your knowledge and skills through training and self-development.

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Skills:

• Strong technical knowledge and understanding of basic IT concepts.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Customer service orientation and a commitment to providing exceptional service.
• Proficiency in using Microsoft Office Suite and other relevant software.
• Adaptability and the ability to learn new technologies quickly.

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