Vehicle Service Technician - Tesla Career

Job Summary

The Vehicle Service Technician is responsible for diagnosing and repairing Tesla vehicles to ensure they are running at optimal performance. This role requires a strong understanding of electrical and mechanical systems, as well as excellent communication skills to provide exceptional customer service.

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Key Responsibilities

Diagnostic and Repair

Diagnose and repair Tesla vehicles using advanced diagnostic equipment and technical information.

• Perform routine maintenance and repairs, such as oil changes, tire rotations, and brake pad replacements.
• Troubleshoot and repair complex electrical and mechanical issues, including those related to propulsion, charging, and autonomous systems.
• Use technical information and repair manuals to identify and correct problems.

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Customer Service

Provide exceptional customer service by communicating effectively with customers and ensuring their needs are met.

• Communicate with customers to understand their concerns and provide detailed explanations of repairs and maintenance.
• Ensure customer satisfaction by providing timely and accurate estimates, and keeping them informed of repair status.
• Address customer concerns and resolve issues in a professional and courteous manner.

Quality Control

Ensure all repairs and maintenance are performed to the highest standards of quality and safety.

• Conduct quality control checks to ensure all repairs meet Tesla’s standards.
• Follow safety protocols to prevent injuries and ensure a safe working environment.
• Participate in continuous training and development to stay up-to-date with new technologies and repair procedures.

Teamwork and Collaboration

Collaborate with other technicians and service advisors to ensure efficient and effective service operations.

• Work with service advisors to prioritize repairs and ensure timely completion.
• Assist other technicians with complex repairs and share knowledge and expertise.
• Participate in team meetings and contribute to process improvements.

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Requirements and Qualifications

High school diploma or equivalent required.

• 2+ years of experience as an automotive technician, preferably with electric vehicles.
• Strong understanding of electrical and mechanical systems.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Valid driver’s license and a clean driving record.

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