Urgent Hiring in TCS Job

As a Call Center Representative at TCS, you will be the first point of contact for our valued customers, providing exceptional service and support across various channels. You will play a crucial role in building brand loyalty and positive customer experiences by effectively addressing their inquiries, resolving issues, and offering guidance. This is a dynamic role with ample opportunities for growth and development within the global IT powerhouse, TCS.

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Responsibilities:

• Respond to customer inquiries: Answer inbound calls, emails, and chat messages from customers, identifying their needs and providing accurate and timely information.
• Resolve customer issues: Troubleshoot technical problems, address billing concerns, and escalate complex issues to internal teams for resolution.
• Maintain service excellence: Adhere to company policies and procedures, follow quality standards, and provide a consistently positive and professional experience for every customer.
• Contribute to team success: Collaborate with colleagues to share knowledge, support each other, and achieve team goals.
• Stay informed: Continuously learn about new products, services, and policies to ensure you can effectively assist customers.

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Skills:

• Excellent communication and interpersonal skills: Ability to clearly and concisely communicate with customers both verbally and in writing, build rapport, and actively listen to their concerns.
• Problem-solving skills: Ability to analyze customer issues, identify root causes, and develop effective solutions.
• Technical aptitude: Basic understanding of computer systems and software applications.
• Customer service orientation: Passion for exceeding customer expectations and building positive relationships.
• Time management and organizational skills: Ability to prioritize tasks, manage multiple deadlines, and work efficiently in a fast-paced environment.
• Adaptability and willingness to learn: Ability to quickly learn new information and adapt to changing situations.

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