Vedantu Recruitment 2024

As a Customer Support Analyst at Vedantu, you'll be the voice of support for our students, ensuring their learning journey is smooth and enriching. You'll troubleshoot their concerns, answer their questions, and provide proactive support that fuels their academic ambitions. This is an ideal opportunity for passionate individuals to make a real difference in students' lives, contributing to their academic success and building lasting relationships.

Vedantu Careers

Responsibilities:

• Respond to student inquiries via phone, email, and chat, providing prompt and effective solutions.
• Address concerns related to courses, learning platforms, technical issues, and billing.
• Go the extra mile to understand student needs and proactively offer guidance and support.
• Maintain accurate records of interactions and document resolutions.
• Collaborate with internal teams to escalate complex issues and ensure seamless resolution.
• Contribute to improving customer support processes and documentation.

Vedantu Jobs Near Me

Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and connect with students.
• Strong problem-solving skills and the ability to think critically and creatively.
• Active listening skills and a genuine desire to understand and address student needs.
• Proficiency in written and verbal communication, ensuring clarity and accuracy.
• Strong computer skills, with a comfortable understanding of various communication platforms and online tools.
• Passion for education and a commitment to student success.
• Bachelor's degree in any discipline (freshers welcome!).