Wipro Recruitment 2024

As a Customer Care Associate at Wipro, you will have the opportunity to work with some of the biggest and most reputable companies in the world, providing exceptional customer service and support. Your role will involve interacting with customers to address their queries, concerns, and provide solutions to their problems. You will be the face of the company, representing Wipro and its values to customers.

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Responsibilities:

1. Communicate effectively with customers through various channels such as phone, email, and chat to provide prompt and efficient resolution to their issues.

2. Understand and empathize with customer concerns, and provide appropriate solutions to ensure customer satisfaction.

3. Maintain accurate and detailed records of customer interactions, including their queries, complaints, and resolutions, to assist in tracking and improving customer service.

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Skills:

1. Excellent communication skills, both verbal and written, to effectively interact with customers and convey information clearly and concisely.

2. Ability to multi-task and work in a fast-paced environment, while maintaining a high level of accuracy and attention to detail.

3. Strong problem-solving skills to analyze customer issues and provide timely and effective solutions.