We are currently seeking a dedicated and detail-oriented individual to join Yes Bank as a Clerk. As a Clerk, you will play a vital role in supporting various administrative and operational functions within the bank. This is an exciting opportunity for individuals who possess strong organizational skills, attention to detail, and a passion for delivering excellent customer service.

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Responsibilities:

1. Customer Service: Provide excellent customer service by assisting customers with their inquiries, account-related transactions, and requests. Respond to customer queries in a timely and professional manner, ensuring high levels of customer satisfaction. Build positive relationships with customers, understanding their needs, and offering appropriate solutions or guidance. Maintain confidentiality and adhere to security protocols when handling customer information.
2. Documentation and Record-Keeping: Process and maintain accurate and up-to-date records of customer transactions, account details, and other relevant documentation. Ensure compliance with regulatory requirements and internal policies. Verify and validate customer information to ensure accuracy and completeness. Handle and file documents efficiently and securely, following established procedures.
3. Administrative Support: Provide administrative support to various departments within the bank, including handling incoming and outgoing mail, managing appointments and schedules, and coordinating meetings and events. Assist in maintaining office supplies and equipment. Collaborate with team members to ensure smooth workflow and efficient operations. Contribute to the overall effectiveness and efficiency of the branch.

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Skills:

1. Organizational Skills: Strong organizational skills to manage multiple tasks, prioritize work, and meet deadlines. Attention to detail to ensure accuracy and completeness in administrative tasks and documentation. Ability to maintain well-organized records and files.
2. Customer Service Orientation: Excellent interpersonal and communication skills to provide friendly and professional customer service. Ability to actively listen to customer needs, empathize with their concerns, and provide appropriate solutions. Patience and resilience to handle challenging customer situations.
3. Computer Literacy: Proficiency in using computer applications and banking software. Familiarity with Microsoft Office Suite, particularly Word and Excel. Ability to quickly learn and adapt to new software and systems. Basic knowledge of banking processes and procedures will be considered a plus.