Zepto Recruitment 2023

As a Customer Experience Agent, your primary responsibility will be to ensure exceptional customer satisfaction and provide top-notch service to our clients. You will serve as the main point of contact for customers, addressing their inquiries, resolving issues, and delivering a positive customer experience.

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Responsibilities:-

• Respond promptly and courteously to customer inquiries via various channels such as phone, email, live chat, or social media.
• Investigate and troubleshoot customer issues or complaints, striving for prompt and effective resolution.
• Develop a deep understanding of the company's products or services to provide accurate information and assist customers effectively. Stay updated on product features, pricing, policies, and procedures to provide relevant assistance and recommendations.
• Actively gather customer feedback, suggestions, and complaints. Document and report customer insights, trends, and recurring issues to the appropriate teams to improve products, services, and overall customer experience.
• Continuously identify opportunities for process improvement to enhance efficiency and customer satisfaction.