Zomato Hiring Job Vacancy

As a Customer Support Associate at Zomato, you'll be the first line of contact for our valued customers. You'll play a crucial role in ensuring their dining experiences are seamless and enjoyable. You'll answer their questions, address their concerns, and resolve their issues promptly and professionally.

Zomato Careers

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
• Effectively troubleshoot customer issues related to orders, payments, account management, and other Zomato services.
• Proactively escalate complex issues to the appropriate team while providing clear and concise information for resolution.
• Maintain accurate records of customer interactions and ensure follow-up is completed diligently.
• Contribute to a positive and supportive work environment by collaborating effectively with colleagues.

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Skills:

• Excellent written and verbal communication skills in English.
• Strong problem-solving and analytical skills.
• Ability to prioritize multiple tasks and work effectively under pressure.
• Proficient in computer skills, including Microsoft Office Suite.
• Customer-centric approach with a strong focus on building positive relationships.

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