12th Pass, Graduate
Zomato Hiring Job Vacancy
As a Customer Service Executive at Zomato, you'll be the frontline hero, ensuring our customers have a smooth and delightful experience. You'll be the voice of Zomato, resolving inquiries, addressing concerns, and going the extra mile to leave a lasting positive impression.
Zomato Careers
Responsibilities:
- Be the champion of customer satisfaction: Respond to customer inquiries promptly and efficiently through various channels (phone, email, chat).
- Master the art of de-escalation: Calmly and effectively resolve customer complaints, ensuring their concerns are addressed fairly and promptly.
- Be a problem-solving wizard: Identify root causes of issues, work with internal teams to find solutions, and keep customers informed throughout the process.
- Stay up-to-date: Maintain a thorough understanding of Zomato's policies, procedures, and offerings to provide accurate and helpful information.
- Spread the Zomato love: Proactively engage with customers, offer suggestions, and personalize their experience to build lasting loyalty.
Zomato Jobs Near Me
Skills:
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to listen actively, empathize with customers, and build rapport.
- Strong problem-solving and analytical skills, with a focus on finding solutions.
- Proactive and detail-oriented approach, with a commitment to accuracy and efficiency.
- Excellent time management skills and the ability to work effectively under pressure.
- Adaptability and willingness to learn new things in a fast-paced environment.
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