Zomato Hiring Jobs

Zomato is India's leading online food delivery platform, connecting millions of hungry customers with their favorite restaurants. We offer a diverse range of cuisines and seamless delivery experiences, making mealtimes a joy for everyone. As a trainee in our customer service team, you'll play a vital role in ensuring our customers have a smooth and delightful experience.

Zomato Careers

Responsibilities:

• Be the friendly voice of Zomato, providing prompt and helpful support to customers via phone, email, and chat.
• Understand and resolve customer queries efficiently, including order issues, delivery delays, payment concerns, and more.
• Proactively identify and address potential problems, ensuring a smooth and positive customer experience.
• Gather valuable customer feedback and contribute to continuous improvement of our services.
• Collaborate with internal teams to ensure efficient resolution of complex issues.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• A passion for customer service and a genuine desire to help others.
• Strong problem-solving and analytical skills.
• Ability to work efficiently in a fast-paced environment.
• A positive attitude and a willingness to learn.
• Basic computer literacy and proficiency in using online tools.

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