Zomato Recruitment 2024

As a Customer Support Engineer, you'll be the frontline hero for our users and restaurant partners. You'll be the friendly face (or voice) they can rely on to resolve issues, answer questions, and ensure everyone has a smooth and enjoyable experience on the Zomato platform.

Zomato Careers

Responsibilities:

• Become the master of problem-solving: Listen actively, diagnose issues, and find creative solutions to user and restaurant partner concerns.
• Communication is key: Clearly explain policies, procedures, and resolutions to users and partners, ensuring everyone understands and feels heard.
• Data detective: Analyze customer feedback and identify trends to improve the Zomato experience for everyone.
• Tech-savvy support: Utilize our internal tools and systems to efficiently resolve issues and track progress.
• Teamwork makes the dream work: Collaborate with other Customer Support Engineers and departments to ensure seamless service across the platform.

Zomato Jobs Near Me

Skills:

• Excellent communication and interpersonal skills, with a knack for building rapport and trust.
• Strong problem-solving and analytical skills, with the ability to think critically and find solutions.
• Proficiency in written and verbal communication, with a clear and concise approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with customer support software and processes is a plus.
• Passion for food and the food delivery industry is a bonus!