Zomato Vacancy

As a Customer Service Representative at Zomato, you'll be the first point of contact for our valued customers, ensuring their dining experiences are seamless and delightful. You'll handle a variety of inquiries, from order issues and payment concerns to restaurant recommendations and feedback management. Your primary focus will be to resolve customer issues promptly and efficiently, while exceeding their expectations and leaving a lasting positive impression.

Zomato Careers

Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and chat.
• Efficiently troubleshoot and resolve order issues, payment concerns, and other customer problems.
• Gather information, escalate complex issues, and collaborate with internal teams to find solutions.
• Provide accurate and helpful information about restaurants, menus, and Zomato services.
• Proactively identify and address customer concerns, aiming to exceed their expectations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Contribute to maintaining a positive brand image and reputation for Zomato.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Detail-oriented and highly organized with excellent time management skills.
• Proficient in using computers and various software applications.
• Customer-centric mindset with a passion for exceeding expectations.
• Ability to remain calm and professional under pressure.

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