Technical Support Engineer - Salesforce Career

Job Summary

The Technical Support Engineer will provide exceptional technical support to Salesforce customers, resolving complex technical issues and ensuring timely resolution. This role requires strong technical expertise in Salesforce products, excellent problem-solving skills, and effective communication abilities.

Key Responsibilities

• Troubleshoot and resolve complex technical issues related to Salesforce products, including but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud.
• Collaborate with customers to gather information, reproduce issues, and provide solutions, ensuring timely resolution and high customer satisfaction.
• Analyze and debug technical issues using various tools and techniques, including but not limited to, Salesforce debugging tools, logs, and data analysis.
• Develop and maintain technical knowledge and expertise in Salesforce products, staying up-to-date with new features, releases, and best practices.
• Communicate technical information effectively to non-technical stakeholders, including customers, sales teams, and internal stakeholders.
• Document and track technical issues, solutions, and knowledge articles using Salesforce’s knowledge management system.
• Participate in knowledge sharing activities, including but not limited to, creating and reviewing knowledge articles, and contributing to internal technical discussions.

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Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in a technical support or engineering role, preferably in a cloud-based software environment.
• Strong technical expertise in Salesforce products, including but not limited to, data modeling, integration, and customization.
• Excellent problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.
• Effective communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Strong customer service skills, with a focus on delivering exceptional customer experiences.

Nice to Have

• Salesforce certifications, such as Administrator, Developer, or Technical Architect.
• Experience with other cloud-based software platforms, such as Amazon Web Services (AWS) or Microsoft Azure.
• Knowledge of programming languages, such as Apex, Java, or Python.
• Experience with agile development methodologies and version control systems, such as Git.

Working Conditions

• Work from home or office environment, with occasional travel for training or customer meetings.
• Flexible working hours, with the ability to work varying shifts, including evenings and weekends.

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