Zomato Jobs For Freshers

As a Customer Care Associate, you'll be the heart and voice of Zomato, ensuring a seamless and delightful experience for every customer on our platform. You'll be their go-to person for resolving concerns, answering questions, and providing support across various channels like chat, email, and phone. Your empathy, problem-solving skills, and commitment to excellence will be key in building lasting relationships and fostering customer loyalty.

Zomato Careers

Responsibilities:

• Be the voice of Zomato: Respond to customer inquiries and complaints promptly and professionally through chat, email, and phone.
• Resolve issues efficiently: Work collaboratively with internal teams to investigate and resolve customer concerns related to orders, deliveries, payments, and account-related issues.
• Go the extra mile: Deliver exceptional service by exceeding customer expectations and proactively offering solutions.
• Be a learning sponge: Continuously stay updated on Zomato's policies, services, and features to provide accurate and informed assistance.
• Contribute to growth: Analyze customer feedback and identify areas for improvement in Zomato's offerings and services.

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Skills:

• Excellent communication and interpersonal skills: Build rapport with customers, actively listen to their concerns, and communicate clearly and concisely.
• Problem-solving and analytical skills: Identify the root cause of customer issues and devise effective solutions.
• Multitasking and time management: Handle multiple inquiries simultaneously while meeting deadlines and performance targets.
• Adaptability and willingness to learn: Embrace new technologies, policies, and procedures quickly.
• Positive and empathetic attitude: Maintain a calm and helpful demeanor even in challenging situations.

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