Reliance Industries Recruitment 2023

Reliance Industries Limited, a leading conglomerate in India, is currently hiring Customer Care Agents to join their team. As a Customer Care Agent, you will be responsible for providing exceptional customer service and support to Reliance Industries' customers. This is an excellent opportunity for individuals with strong communication skills, problem-solving abilities, and a passion for delivering an outstanding customer experience.

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Responsibilities:

• Handle customer inquiries, complaints, and requests via phone, email, or chat in a professional and timely manner.
• Identify and resolve customer issues effectively, ensuring customer satisfaction and retention.
• Provide accurate and up-to-date information about Reliance Industries' products, services, promotions, and policies.
• Assist customers in troubleshooting technical problems or service-related issues.
• Document and maintain customer records, interactions, and relevant details in the company's CRM system.
• Collaborate with cross-functional teams to address customer concerns and escalations.
• Follow company guidelines and protocols to ensure consistent and high-quality customer support.
• Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
• Stay updated on industry trends, product knowledge, and company updates to provide accurate information to customers.
• Adhere to established performance metrics and meet individual and team targets.
• Maintain a professional and courteous demeanor while interacting with customers.

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Skills:

• High school diploma or equivalent qualification. Additional education or certifications in customer service or related fields are a plus.
• Previous experience in a customer service or call center role is preferred but not mandatory.
• Excellent verbal and written communication skills in English and any other local languages as per the region of employment.
• Strong problem-solving skills and ability to handle challenging customer situations with empathy and patience.
• Proficiency in using computer systems, applications, and customer service software.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Flexibility to work in rotational shifts, including weekends and holidays.
• Strong team player with good interpersonal skills.
• Positive attitude and willingness to learn and adapt to changing customer needs.
• Basic knowledge of the products and services offered by Reliance Industries is advantageous.