Position title
Zomato Recruitment 2023 - All India Jobs - Client Service Specialist Posts
Job Location
India
Remote work from: Brazil




Base Salary
USD.13,200-USD.18,500 Per month
Qualifications

Graduate , 12th Passed

Employment Type
Full-time




 

 

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Description

Zomato Recruitment 2023

Zomato is currently recruiting for the position of Client Service Specialist. As a Client Service Specialist, you will be responsible for managing client relationships and providing exceptional service to Zomato's clients across India. You will act as a primary point of contact for clients, addressing their inquiries, resolving issues, and ensuring their satisfaction. This is a great opportunity to join Zomato, a leading food delivery and restaurant discovery platform, and contribute to its mission of connecting people with great food experiences.




Zomato Careers

Responsibilities:

  1. Build and maintain strong relationships with Zomato's clients, including restaurants and food service providers.
  2. Serve as the primary point of contact for clients, addressing their inquiries and providing timely and accurate information.
  3. Understand client needs and preferences, offering personalized solutions and recommendations.
  4. Collaborate with internal teams to resolve client issues and ensure timely resolution of complaints or concerns.
  5. Monitor client accounts, ensuring accurate billing, payments, and contract renewals.
  6. Proactively identify opportunities to upsell or cross-sell Zomato's products and services to clients.
  7. Conduct regular business reviews with clients to understand their feedback, assess satisfaction levels, and identify areas for improvement.
  8. Provide training and support to clients on using Zomato's platforms and features.
  9. Stay updated with industry trends, market dynamics, and competitive landscape.
  10. Contribute to the overall growth and success of Zomato by achieving client retention and revenue targets.




Zomato Jobs Near Me

Qualifications:

  1. Bachelor's degree in business administration, marketing, or a related field.
  2. Proven experience in client service or account management roles, preferably in the food services or e-commerce industry.
  3. Excellent communication and interpersonal skills to effectively engage with clients and internal stakeholders.
  4. Strong problem-solving and conflict resolution abilities.
  5. Customer-centric approach with a focus on delivering exceptional service.
  6. Ability to manage multiple client accounts simultaneously and prioritize tasks.
  7. Proficiency in using CRM software and other client management tools.
  8. Detail-oriented with strong organizational and time management skills.
  9. Ability to work independently and collaboratively in a team environment.
  10. Flexibility to work in a dynamic and fast-paced environment.
Important Links

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Date posted
June 9, 2023
Valid through
December 31, 2023
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Position: Zomato Recruitment 2023 - All India Jobs - Client Service Specialist Posts

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