Uniliver Recruitment 2023

As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our valued clients. You will serve as the primary point of contact for customers, assisting them with inquiries, resolving issues, and ensuring their overall satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

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Responsibilities:

1. Respond promptly and professionally to customer inquiries via various channels (phone, email, live chat, social media, etc.).
2. Address customer concerns, complaints, and escalations in a courteous and efficient manner, striving for first-contact resolution.
3. Provide accurate and detailed information about products, services, and company policies to customers.
4. Assist customers with placing orders, processing returns, and handling billing inquiries.
5. Maintain customer records and update relevant information in the customer relationship management (CRM) system.
6. Collaborate with other departments, such as Sales, Technical Support, and Shipping, to resolve customer issues and ensure a seamless customer experience.
7. Identify and assess customers' needs to recommend appropriate solutions and upsell products or services when applicable.

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Qualifications:

1. High school diploma or equivalent; a college degree is a plus.
2. Proven customer service experience in a similar role.
3. Excellent verbal and written communication skills in English.
4. Strong problem-solving and decision-making abilities.
5. Empathy and patience when dealing with customer inquiries or complaints.
6. Proficiency in using customer service software, CRM systems, and other relevant tools.
7. Ability to multitask, prioritize, and manage time effectively.