Hotstar Recruitment 2023

A Help Desk Support Specialist is responsible for providing technical assistance and support to end-users who are experiencing software, hardware, or network-related issues. They play a crucial role in resolving technical problems and ensuring the smooth functioning of computer systems and software applications. Help Desk Support Specialists communicate with users through various channels, such as phone, email, or chat, to diagnose and troubleshoot issues, provide guidance, and deliver exceptional customer service.

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Responsibilities:

• Respond to incoming support requests and provide prompt and courteous assistance to end-users.
• Diagnose and troubleshoot technical issues related to hardware, software, applications, and network connectivity.
• Guide users through step-by-step instructions to resolve problems or escalate issues to the appropriate technical teams.
• Apply problem-solving skills to analyze and resolve technical issues efficiently.
• Research and explore alternative solutions or workarounds when immediate resolutions are not readily available.

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Qualifications:

• High school diploma or equivalent. Additional technical certifications or degrees are a plus.
• Proven experience as a Help Desk Support Specialist, Technical Support Representative, or in a similar role.
• Strong knowledge of commonly used software applications, operating systems, and hardware components.
• Proficiency in troubleshooting technical issues and providing remote support.
• Excellent communication and interpersonal skills.
• Patience and ability to handle frustrated or inexperienced users.
• Customer service-oriented mindset with a strong focus on user satisfaction.