Swiggy Careers

As a Customer Service Specialist, you'll be the friendly voice behind the scenes, ensuring every customer interaction with Swiggy is delightful and memorable. You'll handle a variety of inquiries, troubleshoot issues, and go the extra mile to leave a smile on every customer's face.

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Responsibilities:

Respond to customer inquiries across various channels (phone, chat, email) in a timely and efficient manner.
Research and investigate customer concerns to provide accurate and clear solutions.
Escalate complex issues when necessary and follow up to ensure resolution.
Gather feedback from customers to identify areas for improvement.
Stay updated on Swiggy's services, policies, and promotions to provide exceptional customer support.

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Skills:

Excellent communication and interpersonal skills, with the ability to build rapport with customers over the phone.
Active listening skills to understand customer needs and concerns effectively.
Problem-solving and analytical skills to identify root causes of issues and suggest solutions.
Strong written and verbal communication skills to document interactions and clearly explain policies.
Adaptability and a willingness to learn as the industry and customer needs evolve.
Positive attitude and a passion for customer service, with a focus on exceeding expectations.

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