Customer Service Manager

Byju's is on a mission to make learning engaging, effective, and personalized for every child. We use innovative technology and high-quality content to create customized learning experiences that nurture active learners and empower them to achieve their full potential. As a Customer Service Manager, you'll be a vital part of this mission, directly impacting the lives of students and their families.

Byjus Careers

Responsibilities:

• Lead a team of passionate customer service representatives, fostering a positive and collaborative work environment.
• Develop and implement strategies to ensure exceptional customer service across all touchpoints.
• Proactively identify and address customer concerns, resolving issues efficiently and exceeding expectations.
• Analyze customer feedback and trends to drive continuous improvement in customer service processes.
• Stay up-to-date on Byju's products and services to provide accurate and insightful information to customers.
• Build strong relationships with key stakeholders and departments to ensure seamless customer experiences.

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Byjus Jobs For Freshers

Skills:

• Minimum 3 years of experience in a customer service management role.
• Proven track record of exceeding customer satisfaction goals.
• Strong leadership and interpersonal skills.
• Excellent communication, written and verbal.
• Ability to motivate and inspire a team.
• Proficient in MS Office Suite and CRM software.
• Passion for education and a desire to make a positive impact on children's lives.

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