Realme Careers 2023 - Fast Job - Customer Service Trainee Post
Remote work from: Brazil
Rs.10,000-Rs.17,500 Per month
12th Passed , Graduate.
Realme Recruitment 2023
We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Trainee. In this role, you will receive comprehensive training to develop the necessary skills and knowledge to provide exceptional customer service and support. This position offers a valuable opportunity to gain hands-on experience and build a solid foundation for a career in customer service.
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- Learn and understand our products, services, and company policies to effectively assist customers and address their inquiries.
- Provide timely and professional responses to customer inquiries via various channels, including phone, email, and live chat.
- Listen attentively to customer concerns, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if needed.
- Maintain accurate and detailed customer records and interactions in our customer relationship management (CRM) system.
- Assist customers with product information, order processing, account management, and other related tasks.
- Follow established procedures and guidelines to ensure consistent and high-quality customer service.
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- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to empathize with customers and remain calm and professional in challenging situations.
- Strong problem-solving and decision-making abilities, with a keen attention to detail.
- Basic computer literacy and proficiency in using various software applications.
- Exceptional organizational and time management skills to handle multiple tasks and prioritize effectively.
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May 25, 2023
December 31, 2023