TCS Job Vacancy

As a Customer Service Specialist at TCS, you will play a vital role in ensuring our clients receive exceptional service and support. You will be responsible for handling customer inquiries through various channels, including phone, email, and chat.

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Responsibilities:

Respond to customer inquiries through various channels (phone, email, chat).
Research and troubleshoot customer issues to identify root causes and find solutions.
Provide accurate and up-to-date information on TCS products and services.
Document customer interactions and follow up on action items.
Escalate complex issues to the appropriate team for resolution.
Contribute to team efforts to improve customer satisfaction and experience.

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TCS Job Vacancy Near Me

Skills:

Excellent communication and interpersonal skills.
Problem-solving and analytical skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Proficiency in Microsoft Office Suite.
Customer service experience preferred.

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