Zomato Hiring Job Vacancy

As a Customer Service Executive at Zomato, you'll be the frontline hero, ensuring our customers have a smooth and delightful experience. You'll be the voice of Zomato, resolving inquiries, addressing concerns, and going the extra mile to leave a lasting positive impression.

Zomato Careers

Responsibilities:

• Be the champion of customer satisfaction: Respond to customer inquiries promptly and efficiently through various channels (phone, email, chat).
• Master the art of de-escalation: Calmly and effectively resolve customer complaints, ensuring their concerns are addressed fairly and promptly.
• Be a problem-solving wizard: Identify root causes of issues, work with internal teams to find solutions, and keep customers informed throughout the process.
• Stay up-to-date: Maintain a thorough understanding of Zomato's policies, procedures, and offerings to provide accurate and helpful information.
• Spread the Zomato love: Proactively engage with customers, offer suggestions, and personalize their experience to build lasting loyalty.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Ability to listen actively, empathize with customers, and build rapport.
• Strong problem-solving and analytical skills, with a focus on finding solutions.
• Proactive and detail-oriented approach, with a commitment to accuracy and efficiency.
• Excellent time management skills and the ability to work effectively under pressure.
• Adaptability and willingness to learn new things in a fast-paced environment.

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